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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which metrics are used for calculating "Capacity utilized (%)"?

A) A = Capacity utilized (#); B = Capacity available (#)
B) A = Capacity planned (#); B = Capacity (#)
C) A = Capacity utilized (#); B = Capacity needed (#)
D) A = Capacity utilized (%)

2. Which of the following KPIs measures customer advocacy?

A) Cross-sell (%)
B) Net Promoter Score (NPS) (%)
C) All the answers
D) Complaints (#)

3. Which KPI should be used to balance "Innovation ideas expressed by staff (#)"?

A) Innovation ideas per staff member (#)
B) Innovation ideas implemented (%)
C) Innovation ideas expressed by customers (#)
D) Implement 2 new innovation ideas by the end of the quarter

4. In which stage of the Value Flow Analysis should "Time to complete an order (# / time)" be monitored?

A) Process
B) Input
C) Outcome
D) Output

5. Which KPI should be used to balance "New customers (#)"?

A) Customer complaints due to poor service or product quality (%)
B) Increase market share to 20% by the end of the year
C) Profitable customers (%)
D) Time to process orders (# / time)

Solutions: