- Exam Code: C_C4C12_1811
- Exam Name: SAP Certified Application Associate - SAP Sales Cloud 1811
- Updated: Jul 31, 2026
- Q & A: 106 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| User Management | 8%–12% | - Role and access management - Business user setup - Organizational structure |
| Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Lead and Opportunity Management | 8%–12% | - Opportunity lifecycle and forecasting - Sales methodology configuration - Lead qualification and conversion |
| Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Custom report creation - Data sources and key figures |
| Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Sales order integration - Document flow and status management |
| Product and Pricing | 8%–12% | - Pricing configuration - Price lists and discount determination - Product master data |
| Integration | 8%–12% | - Middleware and communication arrangements - Web services and APIs - Integration with SAP ERP / CRM |
| Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Territory Management | <8% | - Territory definition and assignment - Realignment rules |
1. Which work center can you request a production tenant from? (2 correct answers)
A) Service Control work center
B) Business Configuration work center
C) Administrator work center
D) Data Privacy Management work center
2. What must you do if your customer wants to add product images to sales quote print forms?
A) Select an image option when you print the form
B) Configure the fine tuning activity
C) Add printing as a predefined task in Activity Plans
D) Activate the scoping element
3. Which of the following customer touch points does SAP Cloud for Customer offer to record service tickets?
Choose the correct answers.
A) Facebook
B) E-mail
C) Blogs
D) Twitter
E) Linkedln
4. How can you distribute the revenue of the opportunity? (2 correct answers)
A) The revenue can be distributed between the sales team members
B) The revenue can be distributed on a daily basis
C) The revenue can be distributes at header level
D) The revenue can be distributed between the account team members
5. The "Request external pricing" action returns not only a price but also an ATP result from the integrated On-Premise system. Determine whether this statement is true or false.
A) False
B) True
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: D | Question # 3 Answer: A,B,D | Question # 4 Answer: A,C | Question # 5 Answer: B |
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