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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question 1

How do you represent your organization when you contact the Genesys Cloud support team?

A. Organization ID
B. Agent Name
C. ID
D. Company Name

Question 2

Which architectural approach is used to develop a single application as a suite of small services?

A. Microservices Architecture
B. Genesys Cloud Salesforce Architecture
C. Single Core Architecture
D. Monolithic Architecture

Question 3

Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A. Communication Services
B. Public Interface Services
C. Application Services
D. Core Services

Question 4

All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .

A. Authenticate the Edge
B. Assign the Edge to a Site
C. Associate the network interface
D. Create an Edge Group
E. Configure the Edge Connectors
F. Create a Site
G. Configure a trunk

Question 5

What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A. Use the Make Call button.
B. Use the Call History.
C. Use the .NET Client.
D. Use the built-in Dialpad.

Solutions: