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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
B) Next Business Day onsite + Labeling and Tagging
C) Deinstallation + Image load + Installation services
D) Installation services + Labeling and Tagging + Data and Device Security

2. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician arrives to repair the device onsite on the next business day.
B) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
C) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
D) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.

3. Which portal is the global gateway for the tools and resources you need to do business with HP?

A) HP Cross Sell Solution
B) HP Market Pro
C) HP Partner First Portal
D) HP Sales Central

4. Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?

A) Priority Services and Configuration Services
B) Next Business Day Onsite
C) Configuration and Installation Services
D) Data Migration Services

Solutions: