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Salesforce NP-Con-101 Exam Syllabus Topics:

Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified needs by documenting its Salesforce vision and pain points, and by defining specific goals with user stories.
What are two components of a user story the nonprofit should consider?
Choose 2 answers

A) Include configuration instructions on each story.
B) Align each story to the implementation vision.
C) Assign a priority to each story.
D) Associate an epic to each story.

2. A nonprofit receives many tribute gifts and wants to ensure that the person being honored by the gift consistently receives the proper soft credit.
How should the consultant advise them to configure this in NPSP?

A) Set up Automatic Opportunity Contact Roles and enter Honoree for Honoree Opportunity Contact Role.
B) In the New Donation entry screen populate the Honoree lookup field.
C) Set the Contact Role for individual Opportunities to Honoree.
D) Enable Advanced Mapping and map the Honoree to Honoree Opportunity Contact Role.

3. A nonprofit organization provides case management to its clients. There is a requirement for a score to be automatically assigned to each client based on several factors such as age, income and number of health conditions. The nonprofit also wants to automate the creation and assignment of follow up tasks related to the client.
Which combination of functions should the consultant recommend?

A) Volunteer Recurrence and Customizable Rollups
B) Engagement Plans and Levels
C) Activities and Customizable Rollups
D) Volunteer Wizard and Reports

4. A large nonprofit organization is a social enterprise that functions in many ways like a for-profit corporation. The organization does mot accept individual donations, but mostly engages with corporations, sponsors, and vendors by selling its own products to further its mission. The organization needs to manage Leads and track its Opportunity pipeline. Which account model should the consultant recommend?

A) Household Account Model without NPSP
B) Salesforce Account Model without NPSP
C) Household Account Model in NPSP
D) Individual "Bucket" Account Model in NPSP
E) Administrative Account Model in HEDA

5. A nonprofit wants its staff to spend most of their time in Salesforce. but the staff needs access to several other applications as well. The nonprofit wants a solution that allows staff to use other applications without leaving Salesforce.
How should the consultant integrate these applications?

A) Implement Salesforce Canvas
B) Implement Distributed Marketing
C) Configure External Objects
D) Configure External Data Sources

Solutions: