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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
B) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
C) You can change the default value to 60 minutes by using File > Options > Session Expiration.
D) Because the system default is 15 minutes, it cannot be changed.

2. A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot beprocessed."
What is the reason for this error?

A) Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
B) The hash value during import doesn't match the hash declared at the end of the rile.
C) The Browser User Interface (BUI) workspace is not using the standard workspace.
D) Check if the exported file was generated by a product version that is older than the existing product version.

3. Your customer would like to send a communication about a product that is applicable only to its user base in the USA.
Which three actions should you perform?

A) Create a transactional survey.
B) Create a report of contacts whose contact home
C) Create a segment of contacts whose contact home country is USA.
D) Create a broadcast survey.
E) Add the report in step (c) to the Audience tab in the Included section.
F) Add the segment in step (d) to the Audience tab in the Included section.

4. How can you set a preference that is local to your machine?

A) By selecting File > Settings
B) By selecting File > Configuration
C) By selecting Navigation pane > Configuration > Staff Management > Profiles
D) By selecting File > Options

5. A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

A) Create a custom incident milestones report and add it to a custom incident workspace
B) Add all the holidays observed by your organization.
C) Define default response requirements.
D) Use business rules to automatically calculate dates

Solutions: