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Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

1. An organization is implementing close opportunity management functionality. Select three profile options available to configure the close opportunity management process in Oracle Fusion Sales.

A) Close Opportunity How Enabled
B) Close Opportunity Status Enabled
C) Close Opportunity Reference Enabled
D) Close Opportunity Competitor Enabled
E) Close Opportunity Win/Loss Enabled

2. You are the company administrator for Oracle Fusion CRM applications. While configuring the business objects, you will need to capture non-standard information. You decide that the Notes functionality is best suited to this task.
After you have created a new note type during the note setup process, you will be able to__________.

A) map the note type to the business object to aid in end user searching, filtering, and reporting
B) import the information from a legacy system
C) add custom fields to the note object
D) transfer information from the note object to standard fields within Oracle Fusion CRM
E) leave the mapping blank in order to provide end users with a "view all" option

3. What happens when a salesperson updates the opportunity revenue items after a forecast is submitted and his or her manager has rejected the forecast?

A) Forecast items are not synchronized with the opportunity.
B) Forecast items are synchronized with the opportunity only if Refresh Cache at the forecast level is selected.
C) Forecast items are synchronized with the opportunity.
D) Forecast items are synchronized with the opportunity only if Refresh from Opportunity at the opportunity level is selected.
E) Forecast items are synchronized with the opportunity only if Refresh from Opportunity at the forecast level is selected.

4. After successfully performing a test import of customer data, you realize that you have forgotten a key field. Which two steps can be performed to edit the import mapping information?

A) Navigate the manage Import Activities dashboard and drill down the hyperlink in the status column. Download the attachment in the mapping column. Edit the attachment by using a text editor. Upload the new mapping.
B) Navigate to the task: Edit customer Mappings. Search for the correct mapping and add the now Field.
C) Navigate to the Manage Import Activities dashboard and drill down on the hyperlink in the import activity's Name column. Add the new field.
D) Navigate to the task: Manage File Import Mappings. Search for the correct mapping and add the new field.
E) Navigate to the manager import Activities dashboard and drill down on the hyperlink in import mapping column. Add the new field.

5. Select the correct sequence regarding Leads Life Cycle Management.

A) Load Qualification, Lead Generation, Lead Distribution, Lead Assessment, Lead Conversion
B) Load Conversion. Lead Generation, Lead Qualification, Lead Assessment, load Distribution
C) Lead Assessment, Lead Generation, Lead Qualification, Lead Distribution, Lead Conversion
D) Lead Generation, lead Distribution, Load Qualification, lead Conversion, Lead Assessment
E) Lead Generation, Lead Qualification, Lead Distribution, Lead Assessment, lead Conversion

Solutions: