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Avaya Oceana® Solution Support Sample Questions:

1. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) Work Assignment
B) CSC
C) UCM
D) Context Store

2. To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe

3. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED workflow requests chat attributes for the Context Id from C Store.
B) ED sends a "create new contact" request to OCP snap-in.
C) ED sends a resource request to WA with chat attributes for a suitable agent.
D) ED sends a resource request to CS with chat attributes for a suitable agent.
E) ED sends a resource request to WA and invites the agent to a chat room.

4. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

A) PfPex14xShrmrqt2A8E7eIw
B) f785b56c-364f-4acf-9620-b723a6ca43c6
C) UGZQRVhJNHhTaGlycXQYQThFN2VJdw
D) Eke6 qw3S2K-NyAKSJny6A

5. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A) UCM-PU
B) CallServerConnector
C) UCMDataCollector
D) UCMServices

Solutions: