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Apple OS X Support Essentials 10.9 Sample Questions:

1. On an OS X computer running Mountain Lion, changes made in the Software Update pane of System Preferences apply to ALL users of the system.

A) False
B) True

2. What's unique about the permissions of the /Users/Shared folder?

A) The Ping tab of Network Utility allows you to test basic connectivity to another network host by sending and then waiting for the return of a ping packet.
B) The Shared folder is set up to allow all users to read and write files, but only the user who owns an item can delete it from the Shared folder. This is accomplished using the sticky bit permissions setting.
C) When fast user switching is enabled, all users are allowed to see other users' locally connected disks.
D) You can prevent automatic updates for all users by disabling the options in App Store preferences. You can further restrict a user's ability to use the Mac App Store by
configuring Parental Controls for the user's account.

3. What permissions are modified by the Disk Utility Repair Permissions feature?

A) The master password is used to reset local account passwords.
B) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used to locate files and folders on the volume.
C) The Disk Utility Repair Permissions feature repairs only the ownership and permissions for items installed by Apple. However, this may resolve issues with third-party products.
D) Disk Utility is the primary application for creating and managing disk images.

4. You are configuring an OS X Mountain Lion computer that will be located in a public space. You want anyone to be able to log in and use Safari, but you do NOT want their Safari browser history to remain on the computer after users log out. Which action will let the computer function in the desired manner?

A) Create a managed account with Parental Controls.
B) Enable the Guest account for login.
C) Create a Guest account.
D) Create a Sharing Only account.

5. The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.

A) How can you reset a user's home folder permissions?
B) Where can you locate the system version number, build number, andserial number? What's the significance of these numbers?
C) How can you acquire the OS X Mavericks installer?
D) What are the system requirements for using FileVault 2?

Solutions: