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Salesforce Certified Agentforce Specialist Sample Questions:

1. After configuring and saving a Salesforce Agentforce Data Library (regardless of the data source), which components are automatically created and available in Data Cloud?

A) A data pipeline, an indexing engine, and a query processor
B) A data stream, a search index, and a retriever
C) A data connector, an analytics dashboard, and a workflow rule

2. An administrator at Universal Containers has successfully deployed a new agent from a sandbox to production using a change set. The agent uses a prompt template that invokes a Salesforce flow to perform a complex calculation. In production, when users interact with the agent, it fails with an error message every time the flow is supposed to run. The flow was included in the change set and is present in production. What is the most likely cause of this issue?

A) The flow was not manually activated in the production org after the deployment.
B) The change set did not include the dependent Apex classes for the flow.
C) The user in production does not have permission to run the flow.

3. Universal Containers' sales team engages in numerous video sales calls with prospects across the nation. Sales management wants an easy way to understand key information such as deal terms or customer sentiments. Which Einstein Generative AI feature should An Agentforce recommend for this request?

A) Einstein Video KPI
B) Einstein Conversation Insights
C) Einstein Call Summaries

4. What is best practice when refining Agent custom action instructions?

A) Provide examples of user messages that are expected to trigger the action.
B) Use consistent introductory phrases and verbs across multiple action instructions.
C) Specify the persona who will request the action.

5. An Agentforce at Universal Containers is working on a prompt template to generate personalized emails for product demonstration requests from customers. It is important for the Al-generated email to adhere strictly to the guidelines, using only associated opportunity information, and to encourage the recipient to take the desired action. How should the Agentforce Specialist include these instructions on a new line in the prompt template?

A) Surround them with triple quotes (""").
B) Make sure merged fields are defined.
C) Use curly brackets {} to encapsulate instructions.

Solutions: