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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What are the main steps when you accept a priority 1 message? (Choose two)

A) Clarify the issue by phone to avoid additional effort in processing the message.
B) Call the customer within the Initial Reaction Time (IRT).
C) Document every activity in the message.
D) Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.

2. Which scenarios will be provided by SAP Solution Manager in the Application Management Life Cycle? (Choose two)

A) Human Resource Management
B) Implementation
C) Hardware Management
D) Operations

3. What are key success factors in message solving? (Choose two)

A) Solve the customer's issue - no more and no less.
B) Work without additional help.
C) Put yourself in the customer's shoes.
D) At first, try to guess.

4. What information can you find in an ABAP trace? (Choose two)

A) All SAP developers responsible for the checked program
B) All ABAP modules (methods, function modules, subroutines) that are executedin the course of a transaction
C) All operations on database tables (SELECT, INSERT, MODIFY, and so on)
D) All screens, modules of the flow logic, and ABAP messages

5. Assume you perform an SAP Note Search on 'update' and the search pattern 'Linguistic Search'. Which of the following terms would be considered hits? (Choose two)

A) Upgrade
B) Update
C) Updating
D) Up-to-date

Solutions: