EXIN EX0-101 actual dump : ITIL Foundation V 3.0 & ITIL Foundation

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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following would NOT be defined as part of every process?

A) Metrics
B) Roles
C) Inputs and outputs
D) Functions

2. Which one of the following statements is CORRECT?

A) The configuration management system is part of the configuration management database
B) The service knowledge management system is part of the configuration management system
C) The configuration management system is part of the service knowledge management system
D) The configuration management system is part of the known error database

3. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Teams
B) Roles, people or groups
C) Job descriptions
D) Functions

4. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A) Incident management, problem management, service desk, request fulfillment, and event management
B) Event management, incident management, problem management, request fulfillment, and access management
C) Incident management, service desk, request fulfillment, access management, and event management
D) Event management, incident management, change management, and access management

5. Which one of the following is the BEST description of a major incident?

A) An incident which requires a large number of people to resolve
B) An incident which is so complex that it requires root cause analysis before a workaround can be found
C) An incident which has a high priority or a high impact on the business
D) An incident logged by a senior manager

Solutions: