EXIN EX0-114 actual dump : IT Service Mgmt Foundation Bridge based on ISO/IEC 20000

EX0-114
  • Exam Code: EX0-114
  • Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000
  • Updated: Aug 07, 2026
  • Q & A: 78 Questions and Answers

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The Exin IT Service Management Foundation Bridge based on ISO/IEC 20000 EX0-114 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in an Exin IT Service Management Foundation Bridge based on ISO/IEC 20000. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Exin IT Service Management Foundation Bridge based on ISO/IEC 20000 EX0-114 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Exin IT Service Management Foundation Bridge based on ISO/IEC 20000 then he should take this exam.

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The Exin IT Service Management Foundation Bridge based on ISO/IEC 20000 Certification includes only one EX0-114 certification exam.

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Exin IT Service Management Foundation Bridge based on ISO/IEC 20000 EX0-114 Exam

Exin IT Service Management Foundation Bridge based on ISO/IEC 20000 EX0-114 Exam is related to Exin IT Service Management Foundation Bridge based on ISO/IEC 20000 Certification. This exam validates the ability of a candidate to install, plan, do and check activities of Deming's cycle (PDCA) and supports the elements of audit and improvement (act) across the SMS. IT Service Management Experts and IT Service Management Master usually hold or pursue, or this certification and you can expect the same job role after completion of this certification.

Reference: https://www.exin.com/assets/exin/exams/1666/requirements/requirements_ITSM_Foundation_Bridge_english.pdf

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EXIN EX0-114 Exam Syllabus Topics:

SectionObjectives
Introduction to IT Service Management- IT Service Management concepts
  • 1. ISO/IEC 20000 principles and terminology
  • 2. Relationship with quality management and continual improvement
  • 3. Purpose and benefits of IT Service Management
The Operation of the Service Management System- Operational service management processes
  • 1. Supply and demand management
  • 2. Service assurance and continual improvement
  • 3. Performance evaluation and management review
  • 4. Incident, service request and problem resolution
  • 5. Service design, build and transition
  • 6. Relationship and agreement management
  • 7. Service portfolio and service delivery
The Service Management System (SMS)- Service Management System requirements
  • 1. Context of the organization
  • 2. Leadership and governance
  • 3. Support processes and documented information
  • 4. Planning and risk management

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