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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. How do you represent your organization when you contact the Genesys Cloud support team?

A) Organization ID
B) Agent Name
C) ID
D) Company Name

2. Which architectural approach is used to develop a single application as a suite of small services?

A) Microservices Architecture
B) Genesys Cloud Salesforce Architecture
C) Single Core Architecture
D) Monolithic Architecture

3. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Communication Services
B) Public Interface Services
C) Application Services
D) Core Services

4. All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .

A) Authenticate the Edge
B) Assign the Edge to a Site
C) Associate the network interface
D) Create an Edge Group
E) Configure the Edge Connectors
F) Create a Site
G) Configure a trunk

5. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Make Call button.
B) Use the Call History.
C) Use the .NET Client.
D) Use the built-in Dialpad.

Solutions: