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HP Selling HP Business Service Management Solutions Sample Questions:

1. Which HP Infrastructure Management opportunity should a salesperson discuss to address a "costly penalties and fines; audit failures, broken SLAs" pain point?

A) network automation
B) compliance and regulatory requirements
C) network operations center efficiency
D) demand consolidation

2. Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)

A) aligning the activities of IT with the strategic goals of the business
B) enhancing the ability of IT to support business operations
C) service ticket automation
D) consolidating operations monitoring into a "single pane of glass"
E) triage process improvements
F) performing real-time modeling of the IT infrastructure

3. Which capability should a salesperson discuss with a Director of Performance Testing to address the "inability to use production experience for continued improvement of application quality" pain point?

A) cloud application monitoring
B) Dev/Ops cooperative relationship
C) "bring your own device" best practices
D) mobile application monitoring

4. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Identifying the customers' pain points and their associated compelling events or manifestations.
B) Highlighting the customers' ITIL Service Management issues.
C) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
D) Identifying competitors who are engaging with the customers.

5. What is the HP approach to model-driven or model-based operations for the HP BSM solution?

A) modeling prioritized event calculations by their level of priority
B) a dynamic service model that maps dependencies and relationships in real time
C) an operational service desk system with automated ticket generation
D) modeling virtualized environments prior to rolling them out into production

Solutions: