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EXIN ITIL Foundation Sample Questions:

1. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A) To provide good-quality knowledge and information about services
B) To design and develop capabilities for service management
C) To plan the resources required to manage a release
D) To ensure that a service can be managed and operated in accordance with constraints specified during design

2. Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

A) Development or purchase of tools and deployment of the process
B) Testing the tool and training process managers on using the process
C) Development or purchase of tools and deployment of the tools
D) Training tool administrators how to manage tools and monitoring tool performance in operational environment

3. Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A) Service strategy
B) Service operation
C) Continual service improvement
D) Service transition

4. What type of record should you raise when a problem diagnosis is complete and a workaround is available?

A) A known error
B) A change
C) An incident
D) A service object

5. What is the primary focus of component capacity management?

A) Review of all capacity supplier agreements and underpinning contracts with supplier management
B) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
C) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Solutions: