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IBM Intelligent Operations Center Technical Mastery Test v1 Sample Questions:

1. You can define an action in a Standard Operating Procedure to do any of the following, EXCEPT:

A) Execute a custom class, script, or executable program
B) Change the status of a record
C) Manipulate the business processsteps in-flight
D) Initiate an application action

2. Which of the following statements are TRUE?

A) Policies are writtenin a scripting language and have access to the event data directly
B) Policies are written using XML with an editor
C) None of the above
D) Policies are not available in the Intelligent Operations Center

3. The Intelligent Operations Center follows which Industry Standard for events?

A) RSM
B) CBE
C) NEIM
D) CAP 1.2

4. The Intelligent Operations Center Standard Operating Procedure component has built-in objects for which of the following?

A) Assets and People
B) All of the above
C) Work Orders
D) Service Requests and Incidents

Solutions: