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Salesforce Certified Omnistudio Consultant Sample Questions:

1. Which three use cases should be implemented using Calculation Procedures and matrices?
Choose 3 answers

A) Use the product color and capacity to determine the price of a product.
B) Use rules to determine eligible insurance products based on a house's address and age of the building.
C) Use risk factors for an insured item to determine different insurance product options.
D) Use location and past usage to determine the monthly cost for an energy product.
E) Use a house's address, size, and age of the building to determine an insurance premium.

2. A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process the following steps:
* Step 1: Enter account name to retrieve account information
* Step 2: Review and edit account information
* Step 3: Select products
* Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?

A) Divide Step 2 into two steps, so each task is distinct.
B) Use an Edit Block in Step 4 to enter payment information.
C) Remove Step 1 and prefill the account information automatically.
D) Use Multi-select elements in Step 3 for the product list.

3. Which OmniScript element retrieves Salesforce data that is then returned in Value/Label pairs and becomes available for selection in a dropdown list?

A) Calculation Action
B) DataRaptor Extract Action
C) Select
D) Lookup

4. A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?

A) Enable the Responsive feature on the Product Name and Model field elements
B) Enable the Mobile-First feature in FlexCard settings
C) Create two FlexCards, one for mobile devices and another for non-mobile devices
D) Create two states, one for mobile devices and another for non-mobile devices

5. A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can seekey details at a glance.
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers

A) Customize the styling
B) Enable the Responsive property
C) Use card states
D) Use flyouts

Solutions: