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BBPSD Customer Service Sample Questions:

1. When you are busy and you answer the phone, if you immediately and politely tell the caller that you are very busy and you will ring them back later, then you are:

A) Ignoring a potential customer.
B) Letting the caller know how hard you work.
C) Using a good time management technique.
D) Likely to get in trouble with your boss.

2. If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A) USP.
B) PRI.
C) BPS.
D) CSP.

3. Chronic Complainers are referred to in time management as:

A) A customer who will complain immediately something goes wrong.
B) Customers who repeatedly complain about service.
C) Groups of customers who complain about the same thing.
D) Work colleagues who constantly complain.

4. A weekly time management planning tool is known as a:

A) Time grid.
B) Weekly planning schedule.
C) Planning schedule grid.
D) Day planner.

5. Customer expectations:

A) Are never likely to be met.
B) Can rarely be met.
C) Should always be met.
D) Can sometimes not be met.

Solutions: