BBPSD Customer Service : CSFX valid dump

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. The three generally recognised types of customer are, analytical, amiable and:

A) Aggressive.
B) Authoritative.
C) Assertive.
D) Aware.

2. Benchmarking is used to:

A) Compare your competitors' prices.
B) Keep track of your daily sales targets.
C) Test customer purchases.
D) Measure how your organisation is performing in relation to your competitors.

3. Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A) Contrasting services.
B) Benchmarking.
C) Standardising.
D) Comparing.

4. Market segmentation means that:

A) There is only a small market that is available to consumers.
B) Organisations can deal more quickly with customers.
C) The market the organisation is selling to has become saturated.
D) Customers are sub divided into smaller groups to distinguish purchaser behaviour.

5. A key customer exchange is when:

A) There are a number of important events in customer interactions.
B) Customers leave a shop.
C) Customers talk to each other.
D) Customers enter a shop.

Solutions: