- Exam Code: 820-605J
- Exam Name: Cisco Customer Success Manager (820-605日本語版)
- Updated: Aug 22, 2026
- Q & A: 173 Questions and Answers
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| Number of Questions | 55-65 |
| Duration | 120 minutes |
| Sample Questions | Cisco 820-605 Sample Questions |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Recommended Training | Cisco Customer Success Manager (DTCSM) v2.1 |
| Exam Price | $250 USD |
| Exam Registration | PEARSON VUE |
| Exam Name | Cisco Customer Success Manager |
| Exam Code | 820-605 CSM |
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This 820-605 exam test would test Field Engineers on their understanding of the FlexPod approach. This evaluation measures the candidate's awareness of configuring the FlexPod solution components and involves handling and troubleshooting certain components in a practical multi-hypervisor network. Around the same time, this analysis assesses the candidate's understanding of how the FlexPod approach aligns with the data center design.
| Section | Weight | Objectives |
|---|---|---|
| Adoption Barrier Identification and Management | 25% | - Strategies to remove or mitigate adoption obstacles - Implementing adoption acceleration frameworks - Monitoring and reporting adoption progress - Identifying technical, operational, and organizational barriers |
| Customer Lifecycle Management and Value Realization | 20% | - Engagement models and touchpoints across the lifecycle - Health score assessment and risk management - Demonstrating value and ROI to customers - Usage data analysis and insight generation |
| Customer Success Industry and Framework | 15% | - Roles and responsibilities of a Customer Success Manager - Core concepts and value of customer success - Cisco customer success methodology |
| Success Plan Creation and Development | 25% | - Defining measurable business outcomes and success criteria - Customer discovery and requirement analysis - Aligning solutions with customer goals - Building comprehensive success plans |
| Renewal and Expansion Opportunities | 15% | - Identifying expansion and cross-sell/upsell opportunities - Building long-term customer loyalty and advocacy - Driving successful renewals and contract extensions |
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