- Exam Code: C9020-971
- Exam Name: IBM Enterprise Storage Technical Support
- Updated: Aug 06, 2026
- Q & A: 55 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Support | - Performance troubleshooting - Log analysis and problem determination - Common storage issues and diagnostics |
| Topic 2: IBM Storage Solutions Overview | - Enterprise storage system components - IBM storage product portfolio overview |
| Topic 3: Storage Administration and Management | - Storage monitoring and performance management - Volume provisioning and configuration - Capacity planning and optimization |
| Topic 4: Data Protection and Availability | - Replication technologies - Backup and restore concepts - High availability and disaster recovery |
| Topic 5: SAN and Networked Storage | - Zoning, masking, and connectivity - iSCSI and IP-based storage networking - Fibre Channel SAN concepts |
| Topic 6: Storage Fundamentals | - Basic storage concepts (block, file, object) - RAID concepts and data protection mechanisms - Storage architectures and tiers |
1. A customer has requested an IBM Spectrum Virtualize solution with capability to make it easy for users to create relevant and meaningful custom reports.
What should the solution architect propose to satisfy this requirement?
A) IBM Spectrum Control
B) Native IBM Spectrum Virtualize performance tool(s)
C) Svcmon with daily data collection
D) Excel macros linked to storage API
2. Which solution meets a customer's requirements for 100,000 IOPS and 30TB of raw capacity?
A) SONAS with SATA drives
B) DS8870 with ranks of 1.2TB drives
C) FlashSystem 840
D) XIV with 2TB drives base without any features
3. Which IBM storage offering enables the analytics engine with MicroLatency to more rapidly process data for insight?
A) IBM Spectrum Scale
B) Real-time Compression
C) IBM FlashSystem
D) Flexible Storage
4. A customer is considering a storage consolidation project.
Which tool should you use to help the customer understand that the IBM solution will be more cost-effective than the competitors?
A) IBM Systems Consolidation Evaluation Tool
B) IBM ATS Server Consolidation Monitor
C) IBM CompleteCenter
D) IBM System Storage Interoperation Center
5. A customer is interested in controlling the rapid growth of its database environment while providing the highest performance and lowest latency.
Which solution satisfies the customer's requirements and provides the best Total Cost of Ownership?
A) IBM FlashSystem 840
B) DS8870
C) XIV Gen3 with SSD
D) IBM FlashSystem V840
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |
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