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Apple Desktop Service Certification Sample Questions:

1. You are troubleshooting an eMac system that has Mac OS X. The icon of a connected external FireWire drive is not appearing on the Finder Desktop. Which of the following would be MOST useful in troubleshooting this issue?

A) Terminal
B) Apple Hardware Test
C) System Profiler
D) Process Viewer
E) Network Utility

2. Which of the following is NOT one of the three qualities that define a quick fix?

A) involves little or no risk of harm to the system
B) can be performed quickly
C) eliminates intermittent problems
D) has little or no cost

3. A MacBook Pro is started up into Target Disk Mode and connected to an eMac running Mac OS X v10.3.9 with a known-good FireWire cable. The eMac displays an error message which reads "You have inserted a disk containing no volumes that Mac OS X can read". Which of the following is most likely the cause of this issue?

A) The FireWire driver on the eMac needs to be updated.
B) eMacs cannot mount volumes in Target Disk Mode.
C) Mac OS X 10.3.9 or eariler cannot mount volumes from an Intel-based Mac in Target Disk Mode.
D) There is a problem with the MacBook Pro's internal hard disk.

4. To utilize Gigabit Ethernet, you must use an Ethernet cable with:

A) two wires (one pair) present.
B) eight wires (four pairs) present.
C) four wires (two pairs) present.
D) six wires (three pairs) present.

5. The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak. According to Apple references, what should you do FIRST?

A) Let the computer run overnight to evaporate any spilled liquid.
B) Drain and refill the liquid cooling system.
C) Use a patch kit to re-seal the leak.
D) Unplug the computer immediately.

Solutions: