What is the duration of the ITIL Foundation Exam

• Format: Multiple choices, multiple answers Length of Examination: 60 minutes
• Nubmer of questions: 40
• Passing Score: 65%

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ITIL ITILFND Practice Test Questions, ITIL ITILFND Exam Practice Test Questions

ITIL is a framework for managing the delivery of the IT services around the world. It is a model for their lifecycle that recommends particular activities and processes from the development, design, delivery, as well as support of these services. Most companies adopt this framework to ensure that the delivery of their services aligns with a set of well-defined and consistent processes that include best practices. You need to understand that besides improving their delivery, these practices bring the best level of service to the users and reduce the cost of its development and deployment.

ITILFND04: Key Principles and Models – the learners are required to understand the major models and principles of service management and be able to balance opposing forces in it. They should know about the following:

• • Service strategy;• Service design;• Continuous service improvement.