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EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about outcomes is CORRECT?

A) Outcomes provide assurance to stakeholders on how a service performs
B) Outcomes enable products to be delivered to a stakeholder
C) An outcome depends on at least one output to deliver a result
D) An outcome defines the amount of money spent on technology for a service

2. Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A) Focus on value
B) Start where you are
C) Think and work holistically
D) Optimize and automate

3. Which guiding principle considers the importance of customer loyalty?

A) Focus on value
B) Start where you are
C) Progress iteratively with feedback
D) Optimize and automate

4. Which is handled as a service request?

A) The failure of an IT service
B) An investigation to identify the cause of an incident
C) An emergency change to implement a security patch
D) A compliment about an IT support team

5. Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

A) The 'release management' practice
B) Service relationship management
C) The service value system
D) Service consumption

Solutions: