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820-605 Braindumps Real Exam Updated on Dec 10, 2021 with 105 Questions
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About 820-605 Test
This Cisco exam assesses the candidate’s expertise and skills in developing and integrating solutions, identifying customer barriers and actions to overcome them, enforcing adoption mechanisms, as well as analyzing data on consumer use. The relevant objectives include the Customer Success Industry, Barrier Management, CSM, Expand Opportunities & Renewal, and Success Plan Creation. Generally, to attempt such a test, you have to be 18 years old or more. However, you can also take the test if your age group is between 13-17, provided your parents or legal guardians give their consent. If you are under 13 years old, you are not qualified. Also, such an exam is usually written at Pearson VUE Certified Test Centers under a proctored setting. If you decide to take the test at the physical center, then you must be ready to submit two valid forms of identification, with both having your signature on them. However, 820-605 can be taken online as well. The online test is available to you anywhere there is an internet connection, and it is also under a proctored format. In addition, you are required to have an OnVUE software, a stable webcam, and a government-issued ID. You should also have access to a quiet, isolated place during the exam itself. As for its details, the test is available in both the Japanese and English languages. The maximum time limit for it is 90 minutes. At the end of the final exam, you will get your score report, which will be marked with your digital photograph. The system captures this photo during your application.
NEW QUESTION 30
What are two examples of expand opportunities? (Choose two.)
- A. providing solution optimization services
- B. training on existing features
- C. adding headcount to manage solution by the customer
- D. increasing license count
- E. hosting an executive review
Answer: A,D
NEW QUESTION 31
Which activity reduces the risk of chum?
- A. expanding the customer footprint
- B. lowering the service level
- C. educating on product features
- D. providing a discount on renewal
Answer: C
NEW QUESTION 32
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
- A. Join the sales and marketing strategy meetings
- B. Manage the service issues and escalations
- C. No action is necessary as long as the health index is green
- D. Review and update the success plan for ongoing activities
- E. Observe the online image of the customer
Answer: B,D
NEW QUESTION 33
Which element evaluates a customer outcome?
- A. milestones
- B. metrics
- C. key performance indicators
- D. benchmarks
Answer: C
NEW QUESTION 34
Which two actions are an adoption campaign? (Choose two )
- A. messaging to users on best practice approaches lo their solution
- B. renewal reminder to stakeholders
- C. messaging to stakeholders on new product releases
- D. survey sent to all end users
- E. messaging to stakeholders on the new features of their solution
Answer: B,C
NEW QUESTION 35
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)
- A. process barrier
- B. cultural barrier
- C. cost barrier
- D. product barrier
- E. technical barrier
Answer: A,B
NEW QUESTION 36
Which two actions are in adoption campaign? (Choose two.)
- A. messaging to users on best practice approaches to their solution
- B. renewal reminder to stakeholders
- C. survey sent to all end users
- D. messaging to stakeholders on new product releases
- E. messaging to stakeholders on the new features of their solution
Answer: A,C
NEW QUESTION 37
What defines a use case?
- A. list of actions or event steps that a customer uses.
- B. list of instructions customers use for their software.
- C. list of actions that define the interactions between a role and a system to achieve a goal.
- D. comparison of the marketing description of what a product does and the customer's experience.
Answer: C
NEW QUESTION 38
On which two objectives should communication with customer executives focus? (Choose two)
- A. new sales
- B. time to value
- C. product improvement
- D. return on investment
- E. user training
Answer: B,D
NEW QUESTION 39
Which type of information should be captured during the first customer engagement?
- A. cases escalated to technical support
- B. stakeholder map
- C. customer's desired outcomes
- D. expansion opportunities
Answer: C
NEW QUESTION 40
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)
- A. sustainability
- B. time to market
- C. employee satisfaction
- D. business growth
- E. cost efficiency
Answer: B,E
NEW QUESTION 41
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?
- A. number of users registered, number of meetings user initiated, number of meetings user joined
- B. number of users registered, service logs, number of users
- C. number of users registered, bandwidth utilization, number of training sessions user joined
- D. network utilization, number of meetings user initiated, number of users
Answer: A
NEW QUESTION 42
Why should a customer's success be documented?
- A. to provide expansion opportunities for the sales team
- B. to establish KPIs that measure success
- C. to provide awareness of the value achieved by the solution
- D. to document roles and responsibilities for project management
Answer: B
NEW QUESTION 43
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)
- A. sustainability
- B. time to market
- C. cost efficiency
- D. business growth
- E. employee satisfaction
Answer: B,D
NEW QUESTION 44
What is a barrier to adopting software tools?
- A. commercial decision
- B. organization size
- C. recurring cost
- D. limited resources
Answer: D
NEW QUESTION 45
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How to Prepare for Cisco 820-605: Cisco Customer Success Manager Exam
Preparation Guide for Cisco 820-605: Cisco Customer Success Manager Exam
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