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NEW QUESTION # 29
Ursa Major Solar (UM5) is planning to build a portal for its partners. Among other things, UMS will be distributing leads to its partners in the portal.
Which standard component can UMS leverage if it elects to use Partner Central template?
- A. Lead Distribution
- B. Lead Flow
- C. Lead Inbox
- D. Lead Selector
Answer: C
Explanation:
To distribute leads to its partners in the portal, UMS can leverage the Lead Inbox component if it elects to use Partner Central template. The Lead Inbox component is a standard component that displays a list of leads assigned to the partner user or their partner account. The partner user can view, accept, or reject the leads from the Lead Inbox component.
NEW QUESTION # 30
What are two ways a question can be escalated to a case?
Choose 2 answers
- A. Automatically via Case Assignment Rules
- B. Automatically via process Builder by meeting specified criteria
- C. Manually by a moderator selecting ''Escalate to Case'' in the Feed
- D. Manually by users commenting ''Escalate''
Answer: B,C
Explanation:
A question can be escalated to a case in two ways:
* Manually by a moderator selecting ''Escalate to Case'' in the Feed. A moderator is a user who has permission to manage content on your site. A moderator can escalate a question to a case by clicking on the ''Escalate to Case'' action in the Feed menu of the question post.
* Automatically via process Builder by meeting specified criteria. Process Builder is a tool that allows you to automate business processes based on criteria and actions. You can use Process Builder to create a process that escalates a question to a case when certain criteria are met, such as number of comments, number of likes, or time elapsed.
NEW QUESTION # 31
Which two Community licenses allow records to be shared with a criteria-based sharing rule?
Choose 2 answers
- A. Customer Community
- B. Customer Community Plus
- C. Customer Portal
- D. Partner Community
Answer: B,D
Explanation:
Two Community licenses that allow records to be shared with a criteria-based sharing rule are Partner Community and Customer Community Plus. Theselicense types allow users to access custom objects and a subset of standard CRM objects, such as accounts, contacts, cases, and dashboards. These license types also support advanced sharing features, such as role hierarchy, sharing rules, manual sharing, and Apex sharing.
NEW QUESTION # 32
Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?
- A. Permission Sets
- B. Branding Sets
- C. Audience Targeting
- D. Sharing Rules
Answer: A
Explanation:
Permission sets are a feature that allows you to grant additional permissions to users without changing their profiles. You can use permission sets to control Knowledge article visibility by granting users access to specific article types and actions. For example, you can create a permission set that allows users to view only certain article types and assign it to your customer portal users.
NEW QUESTION # 33
Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers
- A. Fix the header's Position.
- B. Edit the default navigation
- C. Download an app from AppExchange
- D. Write custom code
Answer: C,D
Explanation:
Two options that make it possible to have a vertical navigation menu in the customer portal are B and D. A navigation menu is a component that allows users to navigate through different pages and sections of your Experience Cloud site. By default, the navigation menu is horizontal, but you can change it to vertical by using different options. One option is to download an app from AppExchange, which is a marketplace where you can find and install apps, components, and solutions for your Experience Cloud site. Another option is to write custom code, which allows you to create your own custom components and layouts for your Experience Cloud site.
NEW QUESTION # 34
An Experience site is built inan Unlimited org. Some of the pages within the site are exposed to guest users.
How many page views are allowed per month?
- A. 100,000
- B. 1 million
- C. 5 million
- D. 500,000
Answer: C
Explanation:
The page view limit for an Experience site depends on the orgedition and the license type of the site users. For an Unlimited org, the page view limit is 5 million per month for guest users, and unlimited for authenticated users. A page view is counted when a user requests a page that is served by the site.
NEW QUESTION # 35
Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms.
How should the administrator configure this?
- A. In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select "publicly available".
- B. In Salesforce Setup, type "support settings" in the quickfind box. Under the Autocomplete header, select the objects to appear in autocomplete for guest users.
- C. In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select "publicly available".
- D. Use the Developer Console to add code to allow for autocomplete functionality.
Answer: C
Explanation:
To enable autocomplete for guest users, the administrator should use theSearch component property editor, open the Autocomplete section, and click desired objects to appear in autocomplete. Select "publicly available". Autocomplete is a feature that suggests search terms based on what users type in the search box.
The Search component property editor is a tool that allows you to customize the settings and behavior of the Search component on your Experience Cloud site. By selecting "publicly available", you can make autocomplete suggestions visible to guest users who are not logged in.
NEW QUESTION # 36
Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers' basic Google profile data when they log in so the company can serve content that matches customers' interests.
Mow should the Experience Cloud consultant implement this?
- A. Set up a login flow for communities that accepts the customers' Google credentials and matches with the credentials stored on the user records in Salesforce.
- B. Create a custom self-registration page and a custom login page by using Visualforce and Apex controllers.
- C. Create a custom login page using Lightning components and use the Google REST API to access customers' basic profile data.
- D. Create an Authentication Provider by choosing Google as the provider type and add relevant parameters to access the customers' basic profile data.
Answer: D
Explanation:
This option allows CK to use Google as an external identity provider and enable customers to log in to the site using their Google credentials. CK can also access customers' basic profile data, such as name, email, and picture, by specifying the scopes and attributes in the authentication provider settings. CK can also use the authentication provider to configure single sign-on (SSO) and just-in-time (JIT) provisioning for the site.
NEW QUESTION # 37
The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They have created the partner as an Account, added the required Contacts, and ensured that the Welcome Email selection is checked. However, upon review, the site administrator has found that none of the partner users were able to register.
What should the site administrator do to ensure they areable to set up partner users correctly?
- A. Ensure that the Account has been enabled as a partner Account.
- B. Double-check that the partner profile has been added to the CK site.
- C. Ensure thatthe Contacts under the Account are enabled as partner users.
- D. Double-check that the provided email addresses are correct.
Answer: C
Explanation:
To ensure that the partner users are able to register, the site administrator should enable the Contacts under the Account as partner users. This will allow the site administrator to assign a username, password, and profile to each Contact and send them a welcome email with a link to activate their account and log in to the site.
NEW QUESTION # 38
Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards Which user license allows UMS to meet these requirements?
- A. Customer Community
- B. Platform Portal
- C. Channel Account
- D. Commerce Portal
Answer: B
Explanation:
Platform Portal is a user license type that allows users to access custom objects and asubset of standard CRM objects, such as accounts, contacts, cases, and dashboards. This license type is suitable for UMS's premium B2B customers who need to access their account information, open cases, download NDAs, and create dashboards.
NEW QUESTION # 39
Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC'sbusiness processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.
What should BC closely into during the evaluation phase?
- A. Lightning Bolt solutions
- B. Community Connect
- C. Digital Experience framework
- D. SDLC (Software Developer Life Cycle) for Experiences
Answer: A
Explanation:
BC should look closely into Lightning Bolt solutions during the evaluation phase. Lightning Bolt solutions are industry-specific solutions that include prebuilt themes, templates, pages, components,and business logic for Experience Cloud sites. Lightning Bolt solutions can help BC create personalized experiences for its providers, vendors, installers, and patients by providing them with best practices and ready-made features for their industry. BC can find and install Lightning Bolt solutions from AppExchange or create their own custom solutions using Lightning Bolt framework.
NEW QUESTION # 40
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?
- A. Tell users to submit a case for unanswered questions.
- B. Enable Escalate to Case.
- C. Limit the number of questions posted per day.
- D. Create moderators for each topic.
Answer: B
Explanation:
This functionality allows UMS to create a case from aquestion that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.
NEW QUESTION # 41
The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users,unauthenticated visitors to the site, and third-party authenticated users.
Which two settings need to be configured on the draft article before it is published?
Choose 2 answers
- A. Visible to Partner
- B. Visible to Guest User
- C. Visible toEmployee
- D. Visible in Public Knowledge Base
Answer: C,D
Explanation:
These two options allow the article to be visible to internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users. Visible in Public Knowledge Base enables the article to be accessed by guest users without logging in, while Visible to Employee enablesthe article to be accessed by internal users with the appropriate permissions4
NEW QUESTION # 42
DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?
Choose 2 answers
- A. Enable "Allow External Lead Sharing" in Digital Experience settings.
- B. Create Assignment Rules for Lead Distribution.
- C. Create Page Layouts for Lead Distribution.
- D. Configure Lead Creation and Lead Distribution inside PRM Workspace.
Answer: A,B
Explanation:
To set up Lead Sharing or Lead Distribution for partners, two steps are to enable "Allow External Lead Sharing" in Digital Experience settings and create Assignment Rules for Lead Distribution. Enabling "Allow External Lead Sharing" allows partners to access leads that are shared with them through sharing rules or manual sharing. Creating Assignment Rules for Lead Distribution allows leads to be automatically assigned to queues or users based on criteria that you define.
NEW QUESTION # 43
The administrator of the Universal Containers customer site has been making changes in a sandbox and needs to push the changes to production. The administrator is comfortable with point and click changes but is not comfortable with managing code or more technical items.
How should the administrator ensure the changes make it accurately to production?
- A. Use Dataloader to migrate the site from sandbox to production.
- B. Use the ExperienceDeploy API to push the site to production.
- C. Rebuild the site from scratch in production.
- D. Create a change set, upload it to production, and deploy the change set.
Answer: D
Explanation:
To ensure the changes make it accurately to production, the administrator should create a change set, upload it to production, and deploy the change set. A change set is a collection of metadata components that can be moved from oneorg to another. The administrator can use change sets to migrate point-and-click changes, such as custom objects, fields, layouts, and settings, from the sandbox to the production org. The administrator can create a change set in the sandbox, add the components that have been changed, upload it to the production org, and deploy it in the production org.
NEW QUESTION # 44
Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloudsite to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customersto be able to use CK's self-service site so they can have a more integrated experience.
What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?
- A. Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.
- B. Create custom Apex handlers using login method from site class to sign in users from one community to the other.
- C. Create separate user account for UC customer in CK's Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.
- D. Establish SSO between the twoExperience Cloud sites by using one org as an identity provider and the other org as a service.
Answer: D
Explanation:
To allow UC's customers to log into CK's site, an Experience Cloud consultant should recommend establishing SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service provider. SSO is a feature that allows users to authenticate withone system and access multiple systems without entering their credentials again. To use SSO between two Experience Cloud sites, you need to use one org as an identity provider (IdP), which is the system that verifies the user's identity and issues a security token. You also need to use the other org as a service provider (SP), which is the system that accepts the security token and grants access to its resources.
NEW QUESTION # 45
Cloud Kicks (CK)is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?
- A. CK should provision and activate CDN in those regions where traffic is low
- B. CK should provision and activate CDN in those regions where traffic is high.
- C. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.
- D. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.
Answer: B
Explanation:
To prevent usability issues, CK should provision and activate CDN in those regions where traffic is high. A CDN is a network of servers that delivers cached static content from websites to users based on the geographic location of the user. By provisioning and activating CDN in high-traffic regions, CK can improve the performance and availability of their public site for their users.
NEW QUESTION # 46
Ursa Major Solar wouldlike its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.
Which two standard features allow an administrator to accomplish that?
Choose 2 answers
- A. Remove Opportunity and Asset from the object list in the Global Search Result component property editor.
- B. Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.
- C. Remove Opportunity and Asset from theTitle Menu component in the property editor.
- D. Remove Opportunity and Asset from the navigation Menu component in the property editor.
Answer: A,B
Explanation:
To prevent authenticated external users from searching for Quote and Contract objects but not Opportunity or Asset objects, you need to remove Opportunity and Asset from the object list in the Global Search Result component property editor and the Autocomplete object list in the Search component property editor. The Global Search Result component displays the search results for all objects that match the search term. The Autocomplete object list displays the suggested objects that match the search term as you type. You can customize these components by selecting or deselecting the objects that you want to include or exclude from the search.
NEW QUESTION # 47
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