[Jul 10, 2023] ITIL-4-Foundation Questions Truly Valid For Your ITIL Exam!
ITIL-4-Foundation Actual Questions - Instant Download Tests Free Updated Today!
The ITIL 4 Foundation Certification Exam is an essential certification for IT professionals who want to demonstrate their knowledge and skills in managing IT services based on the ITIL 4 framework. The certification validates the ability of professionals to contribute to the effective management of IT services in their organization. Additionally, ITIL 4 Foundation Certification opens up new career opportunities for professionals and helps organizations improve their IT service delivery.
NEW QUESTION # 280
Which does the ITIL service value system discourage?
- A. Coordinated authorities and responsibilities
- B. Interfaces among practices
- C. Organizational silos
- D. Organizational agility
Answer: C
Explanation:
Architecture of the ITIL SVS specifically enables flexibility and discourages siloed working. This is because the service value chain and practices do not form a fixed, rigid structure, but rather they can be combined in multiple value streams to address the needs of the organization in a variety of scenarios, with open flow of communication across the many interfaces.
Reference: https://www.bmc.com/blogs/itil-service-value-system/
NEW QUESTION # 281
Which is a key requirement for a successful service level agreement (SLA)?
- A. Using single-system-based metrics that relate to outputs
- B. Using an agreement between the service provider and service supplier
- C. Using bundled metrics to relate performance to outcomes
- D. Using individual metrics that relate to the service catalogue
Answer: C
NEW QUESTION # 282
Which of the following is NOT recommended by the guiding principle 'start where you are?
- A. Collecting data directly from the source
- B. Building something completely new
- C. Identifying what is available to be leveraged
- D. Asking questions that appear to be stupid
Answer: B
NEW QUESTION # 283
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are' guiding principle.
- A. measurement
- B. tools
- C. plans
- D. process
Answer: A
NEW QUESTION # 284
Which is the BEST example of a standard change?
- A. The replacement of a component in response to a major incident
- B. The implementation of a critical software patch in response to a vendor security Issue
- C. The Installation of a software application in response to a service request
- D. The review and authorization of a change requested by a customer
Answer: C
NEW QUESTION # 285
Which of the following ensures that a service provider and a service consumer continually co-create value?
- A. Change enablement
- B. Service offerings
- C. Service consumption
- D. Service relationship management
Answer: D
NEW QUESTION # 286
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable
information about the configuration of services, and the [?] that support them, is available when and where it is
needed.
- A. customers
- B. assets
- C. CIs
- D. suppliers
Answer: C
NEW QUESTION # 287
Which statement about outcomes is CORRECT?
- A. They provide products to service providers based on outputs.
- B. They allow service consumers to achieve a desired result.
- C. They are deliverables provided to service consumers.
- D. The co-create value for service providers by reducing costs and risks.
Answer: B
Explanation:
Reference: https://www.axelos.com/news/blogs/february-2015/difference-between-outputs-and-outcomes-in- itsm
NEW QUESTION # 288
A service offering may include goods, access to resources, and service actions. Which is an example of a service action?
- A. A password allows a user connect to a WiFi network.
- B. A mobile phone enables a user to work remotely
- C. A license allows a user to install a software product
- D. A service desk agent provides support to a user
Answer: D
NEW QUESTION # 289
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?
- A. Start where you are
- B. Focus on value
- C. Collaborate and promote visibility
- D. Keep it simple and practical
Answer: C
NEW QUESTION # 290
Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?
- A. Change enablement
- B. Service level management
- C. Service desk
- D. Continual improvement
Answer: B
Explanation:
Explanation
The service level management practice defines, documents and manages the service levels of all the services and products. Service level management should provide the end to end visibility of all the organizational services. Service level management has to establish and provide the service views with service level target ensure meeting defined service levels by collecting, analyzing, storing and reporting all the defined target metrics of the services regularly (periodically) perform the service reviews and ensure the services meet the organization's needs continuously identify, capture, review & report the issues related to services, its performance against the defined service targets.
Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-management-practices-processes
NEW QUESTION # 291
Which dimension of service management considers governance, management, and communication?
- A. Value streams and processes
- B. Partners and suppliers
- C. Organizations and people
- D. Information and technology
Answer: C
NEW QUESTION # 292
Which statement about the 'continual improvement' practice is CORRECT?
- A. A single continual improvement register should be maintained by senior management.
- B. Training should be provided to those involved in continual improvement.
- C. It is the role of senior management to authorize improvement initiatives.
- D. Continual improvement participation should be limited to a small dedicated team.
Answer: C
Explanation:
Reference: https://www.bmc.com/blogs/itil-continual-improvement/
NEW QUESTION # 293
What is the purpose of the 'relationship management' practice?
- A. To align the organization's practices and services with changing business needs
- B. To establish and nurture the links between the organization and its stakeholders
- C. To set clear business-based targets for service performance
- D. To support the agreed quality of a service handling all agreed, userinitiated service requests
Answer: B
NEW QUESTION # 294
Which of the following is the MOST important 'or effective incident management?
- A. Balanced scorecard review
- B. Collaboration tools and techniques
- C. A variety of access channels
- D. Automated pipelines
Answer: B
NEW QUESTION # 295
How should the workflow for a new service request be designed?
- A. Use different workflows for each type of service request
- B. Leverage existing workflows whenever possible
- C. Avoid workflows for simple service requests
- D. Use a single workflow for all types of service request
Answer: B
NEW QUESTION # 296
Which statement about service offerings is CORRECT?
- A. The same product can be used as a basis for more than one service offering
- B. Service offerings include the transfer of goods from the consumer to the prowler
- C. Service offerings describe how providers and consumers cooperate to co-create value
- D. Each service should be described to consumers as a single service offering
Answer: A
NEW QUESTION # 297
Which is an activity in the 'Problem control' phase of problem management?
- A. Reviewing incident records to identity trends
- B. Re-assessing a known error to manage the ongoing impact.
- C. Documenting the steps in workaround
- D. Implementing a technical fix to resolve an issue
Answer: C
Explanation:
Problem Control. Problem control activities include problem analysis and documenting workarounds and known errors.
Just like incidents, problems will be prioritized based on the risk they pose in terms of probability and impact to services. Focus should be given to problems that have highest risk to services and service management.
https://www.bmc.com/blogs/itil-problem-management/#:~:text=2.,probability%20and%20impact%20to%20services.
NEW QUESTION # 298
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding
principle.
- A. measurement
- B. tools
- C. plans
- D. process
Answer: A
NEW QUESTION # 299
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The ITIL 4 Foundation Exam is a prerequisite for higher-level ITIL 4 certifications, such as the ITIL 4 Managing Professional and ITIL 4 Strategic Leader. It is also a valuable certification for IT professionals who want to improve their understanding of IT Service Management and gain a competitive edge in their careers. The certification is globally recognized and respected, and it demonstrates an individual's commitment to ongoing professional development in the field of IT Service Management.
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