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Avaya Workforce Engagement Support Certified Sample Questions:

1. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) Itassignscall buffer disk settings an logical drives to the contact recording environtment
B) It captures and processes events from server interfaces
C) It sets up recorder roles, which define the functionality of servers
D) It connects Recorder with the third-party system

2. You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

A) Screen Recorder
B) Replay role
C) Recorder Integration Service
D) IP Recorder
E) RTP Proxy

3. Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

A) Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.
B) The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.
C) Date center servers can be split in multi-domain forests.
D) The Framework components can be installed in a workgroup environment.
E) The Framework components can be installed using a Management Service Account (MSA).

4. What is configurable in Enterprise Manager?

A) WFM shifts
B) Integration Services
C) Work patterns
D) QM functions

5. Which statement about archive database Service role Configuration is true?

A) You can change database targets in Enterprise Manager
B) You can change database targets in Recorder Manager
C) You can create database targets in Recorder Manager
D) You can add multiple archive database targets

Solutions: