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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A) Users resist using a software product which is essential for their daily work because it lacks usability
B) Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
C) Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
D) Users buy the software product but repeatedly need to call support because they don't understand how to use it

2. Your last 20-pages usability test report wasn't received well by the developers; only two of the 25 usability problems have been fixed. This time, you want to stick to the best practices in order to obtain better acceptance by the development team.
What are you going to do differently this time?

A) Include positive findings in the report, not only usability problems
B) Add the low-priority findings you didn't include in the first report
C) Make the report more detailed and longer
D) Include contact details of the test participants so that the development team can contact them in case they have questions

3. Which of these basic approaches to a software development project follows all key elements of human- centered evaluation?

A) Define requirements, develop the software, and perform acceptance test
B) Interview users, iteratively develop prototypes, and evaluate the software
C) Iteratively develop prototypes, perform expert reviews, and integrate found issues
D) Interview users, develop the software, and perform acceptance test

4. Which of the following is the best description for a usability test session?

A) A test activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time.
B) A black-box test technique in which test cases are designed to execute usability scenarios.
C) A document specifying a sequence of actions for the execution of a usability test.
D) A period of time in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers.

Solutions: