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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 問題管理は、インシデントの量と種類の傾向分析を実行する責任があります。
その理由は何でしょうか?

A) サービスの正しいユーザーに請求できるようにするため
B) 経営陣に報告できるようにするため
C) 容量データベースに入力を提供します。
D) インシデントの反復発生を防止するため

2. 組織の成熟度の評価には何を使用しますか?

A) CobIT
B) ITIL@
C) CMMI@
D) MOF

3. IT サービス業界のどの側面が最も重要であると同時に、最も難しい側面の 1 つであると考えられていますか?

A) 一定の品質
B) サービスの提供方法を​​革新する
C) ベストプラクティスに基づく方法論的順序
D) 技術革新を取り入れたもの

4. サービス品質を定義するものは何ですか?

A) プロバイダーと顧客が事前に評価できる一連のアクティビティ
B) 99.999% の継続的な可用性レベルの達成
C) コスト効率の高いサービスの提供
D) 明示された顧客の要件と期待を満たす

5. サービス管理計画におけるサービス管理の範囲は何によって定義されますか?

A) インフラストラクチャのサイズ
B) サービスの場所
C) 実行される特定のプロセス
D) スタッフ数

Solutions: