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EXIN ITIL 4 Foundation Sample Questions:

1. Which TWO statements about the guiding principles are CORRECT?
1. The guiding principles support continual improvement
2. Each guiding principle applies to a selection of the available
stakeholder groups
3. Organizations should decide which one of the guiding principles is
relevant to them
4. Organizations should consider how the guiding principles interact
with each other

A) 1 and 2
B) 1 and 4
C) 2 and 3
D) 3 and 4

2. Which activity is part of the 'continual improvement' practice?

A) Logging and managing incidents that result in improvement opportunities
B) Making business cases for improvement action
C) Identifying the cause of incidents and recommending related improvements
D) Authorizing changes to implement improvements

3. What varies in size and complexity, and uses functions to achieve its objectives?

A) An outcome
B) A practice
C) A risk
D) An organization

4. Which statement about the 'service request management' practice is CORRECT?

A) Service requests are fulfilled using simple workflows
B) A new workflow is created for each type of request
C) Financial authorization is sometimes required for service requests
D) Additional approval is sometimes needed for restoration of service

5. What is a change schedule PRIMARILY used for?

A) To help manage normal changes
B) To help authorize standard changes
C) To help assign a change authority
D) To help plan emergency changes

Solutions: