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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following statements about 'outcomes' is TRUE?

A) Outcomes provide assurance to stakeholders regarding the performance of a service
B) The level of expenses regarding a technology for a service is defined by an outcome
C) The delivery of products to a stakeholder is enabled by outcomes
D) An outcome depends on at least one output to deliver a result

2. Which dimension is concerned with management of relationships with external organizations?

A) Information and technology
B) Value streams and processes
C) Organizations and people
D) Partners and suppliers

3. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) organizations
B) relationships
C) outcomes
D) services

4. What is the MAIN purpose of value stream mapping in an organization?

A) To control external stakeholders directly
B) To identify and prioritize improvement opportunities
C) To enhance and support management practices
D) To automate service monitoring

5. Which dimension of product and service management addresses data and technologies used in digital product and services?

A) Information and technology
B) Value streams and processes
C) Organizations and people
D) Partners and suppliers

Solutions: