- Exam Code: 920-159
- Exam Name: Ncss callpilot 2.x/3.0
- Updated: Aug 12, 2026
- Q & A: 140 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Security | 15% | - Backup, Restore & Disaster Recovery - Common Faults & Troubleshooting Steps - Security Settings & Access Control - System Monitoring & Log Analysis |
| Topic 2: Installation & Initial Configuration | 25% | - Pre-installation Requirements & Planning - Network Configuration & IP Connectivity - Basic System Setup & Administration - Software Installation & Upgrade Procedures |
| Topic 3: CallPilot System Overview & Architecture | 20% | - Hardware Components & Server Models - Integration with Meridian 1 / CS1000 - Software Architecture & Licensing |
| Topic 4: User & Mailbox Administration | 20% | - Class of Service & Feature Assignment - Personal Options & Greetings Setup - Group Lists & Distribution Lists - Mailbox Creation & Configuration |
| Topic 5: Messaging & Call Handling Features | 20% | - Outcalling & Notification Services - Call Routing & Dialing Plans - Unified Messaging & Email Integration - Voice Messaging & Auto-Attendant |
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