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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Which statements about the HP DriveLock password are correct? (Select two.)

A) It is stored in the system BIOS.
B) It can be reset through User Accounts in the Control Panel.
C) Itprotects the data onthehard driveusing encryption.
D) It can be reset by removing and reseating the real-time clock battery.
E) It cannot be reset if the password is forgotten.

2. You are at a customer site to repair a computer and have determined that the replacement part is DOA. What should you do?

A) Call HP technical support.
B) Replace the part as assigned.
C) Cancel the onsite service.
D) Open a new support case with HP.

3. Which benefit does HP DriveGuard add to a notebook?

A) It encrypts the hard drive data and password-protects it.
B) It protects the hard drive from moisture damage.
C) It enhances Windows Aero security performance.
D) It detects sudden motion and temporarily stops the hard drive.

4. The operating system installed on an HP desktop computer does not load. What is the first step you should take to determine if a third-party component is related to the problem?

A) Replace the third-party component.
B) Remove the third-party component.
C) Update the component drivers/software.
D) Call the third-party vendor's support line.

5. Other than on the serial number label, wherecanyou access theserial numberfor an HP notebook or desktop?

A) Drive Protection System (DPS) test
B) Bootlogfile
C) BIOS Setup Utility
D) F2 Utility

Solutions: