- Exam Code: 132-S-712.2
- Exam Name: Specialist: Avaya Proactive Contact Solutions Design Elective Exam
- Updated: Aug 10, 2026
- Q & A: 62 Questions and Answers
Avaya Specialist: Avaya Proactive Contact Solutions Design Elective : 132-S-712.2 valid dump
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Avaya 132-S-712.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design & Sizing | 25% | - Capacity planning and call volume modeling - High availability and redundancy design - Scalability and future expansion - Hardware and software sizing guidelines |
| Topic 2: Proactive Contact Architecture & Components | 30% | - Network and communication protocols - Database and storage design - Server and software components - System overview and functional modules |
| Topic 3: Integration & Interfaces | 15% | - Data import/export and reporting integration - CTI and third-party application interfaces - Integration with Avaya Aura and contact center platforms |
| Topic 4: Security & Operational Considerations | 10% | - Access control and user management - System security and data protection - Backup, recovery and disaster recovery planning |
| Topic 5: Dialing Strategy & Campaign Design | 20% | - Predictive, progressive, preview dialing modes - Compliance and regulatory requirements - Call blending and agent resource utilization - Campaign configuration and management |
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